There are thousands, yes thousands, of Carpet Cleaners out there. It is also true that there are very few top quality companies. Some Technicians have as little as a day’s training and this, naturally, can lead to all sorts of problems. So, if you are thinking about getting your carpets cleaned it makes good sense to ask a few questions. This makes sure that you find a reliable and trustworthy company.
What should you ask a Carpet Cleaner?
- Do you give free, written estimates? This is essential to prevent you being presented with “after the estimate” charges for things like moving furniture, pre-spraying and pre-treating carpets and traffic areas, stain removal etc. You will often find that the “cheaper price” you were quoted on the phone will be doubled or in some cases tripled once the job is being done and it is too late to say stop!
- Will the carpets be pre-vacuumed before cleaning to remove all loose, dry soil ? Without this a truly clean carpet cannot be arrived at.
- What level of guaranteed outcome is expected? Whilst no-one can guarantee to remove every stain, make sure that removal or not is discussed at the point of written estimate. If anyone tells you that they can remove any and all stains they are not being truthful. Some stains can only be reduced and not totally removed. A good guarantee will promise to remove or reduce all stains and heavily soiled areas.
- What level of assurance is there of dealing with potential problems ? If, for whatever reason you are not impressed with the results, what happens then? Find a company that offers a no quibble offer of returning to re-clean the carpets free of charge.
- Are the Technicians fully trained ? Choose a company with National Carpet Cleaners Association training and accreditation for peace of mind. They will have to abide by a code of ethics.
- Is the company fully insured ? A reputable company should have in place Public Liability, Employer’s Liability and Treatment Risks insurance to protect you and your carpets. £10,000,000 is the correct level of cover. Ask to see this or have it supplied. If this is lacking do not use the company.
- Are their staff checked and security cleared? Are they trustworthy? Many operators use untrained and sometimes illegal workers. Remember the Technicians will be in your home or business premises.
- Are the cleaning agents they use bought from established, reputable companies which have carried out stringent clearance testing for safe use to conform to legal regulations?
Making your decision
Only agree for works to go ahead if you receive acceptable answers to all these questions and are comfortable moving forward. You are looking after your valuable carpets and in this scenario cheapest is not usually the safest or best value for money. Look for a company with a long history of success and delighted clients. Look for quality endorsements and meaningful accreditations. By doing these things you will receive a top class finished result from trained and qualified Technicians.
Lastly, make sure that any company you choose offers you the opportunity to speak to a member of management at the end of the work who will ask “Are you delighted with the finished results?” By following these simple guidelines you will protect your carpets and should obtain a first rate job.
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Testimonials
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
Mrs Z
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
James
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
Mr C
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
Mrs L
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it. I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
Mr S
"Gregory has done a great job for us. What a great guy!"
Mr T
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
Mrs D
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
Mrs P
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
Ms K
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
Ms van der K
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it. Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
Ms R
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
Ms N
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details. Professionalism in feet and inches… love it"
Ms M
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
Embassy, W1
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
Mrs S. Hampton TW12
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
Mrs M. London W5
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard. I wanted to express heartfelt thanks for your assistance and to all that worked on them. It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
Meena
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Alice Chudley
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
Sarah Frances Hartley
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
Christine Nickson
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
O Udwin
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Mir Lucch
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.
Susan Hamlyn
