Looking for a great carpet cleaning company but aren’t sure what a company should be offering? Then take a look at our handy guide. Here you’ll find what to look for – along with how we fit the bill.
How long have they been carpet cleaning in South West London?
The first thing that you should look for in a carpet cleaner is their level of experience. Here at Pilgrim Payne, we have been delivering high quality cleaning services in the capital for over 165 years. So if you are looking for experts in carpet cleaning in South West London, we’re sure to fit the bill with over a century’s worth of expertise!
Our track record has been impeccable, and we have earned the right to be awarded with not one but two Royal Warrants. The first was awarded to us as Cleaners of Soft Furnishings & Carpets by HM The Queen, and the second as Suppliers & Cleaners of Soft Furnishings by HRH The Prince of Wales.
What products do they use in their carpet cleaning?
The second thing that a prospective customer should look into is the cleaning products that the professional carpet cleaners in London use. If the company that you are considering go for a ‘one product suits all’ approach, then you should steer clear. Every carpet is different, and so a good cleaning company will have a wide range of products and cleaning tools at their disposal.
Here at Pilgrim Payne, we tailor our approach to each carpet. When one of our cleaning experts arrives at your property, they will closely examine your carpets before going ahead, only selecting the products that will safely restore the carpet to its former glory.
Do they provide fine carpet cleaning?
If you are looking for fine carpet cleaning, then make sure that the company you have chosen have a background in that area. The cleaning materials and tools used for regular carpet cleaning aren’t suited to fine carpets and rugs, which require a more delicate, precise touch.
Luckily for you, we specialise in the cleaning of fine carpets and rugs along with regular carpets. Our technicians are able to work with Oriental and Persian rugs and using their expert eye and products that are perfect for job, carefully bring them back to a beautiful condition. So be sure to get in touch if your fine rugs and carpets are in need of some TLC.
How is their customer service?
Before you book an appointment with a carpet cleaning company, ask yourself one thing – are they friendly and communicative? When you get in touch, they should be able to answer any questions that you may have and be able to talk you through the process. If they seem evasive or keen to give you the hard sell, then they could be a company to avoid.
We pride ourselves on being totally transparent professional carpet cleaners. We’ll answer your questions honestly, and we’ll tell you exactly what you can expect from your appointment. So you will be able to book an appointment with total confidence.
Do they have any other areas of expertise?
Last but not least, be sure to see if they provide any other services. After all, you may need your carpets cleaning right now, but in a few months’ time it could be your curtains, or your upholstery or soft furnishings.
We offer a wide range of cleaning services here at Pilgrim Payne. You can have your curtains cleaned, as well as your upholstery. We also provide a general and spring cleaning service, as well as being able to make bespoke curtains and upholstery.
Give us a call today!
Interested in our carpet cleaning services? Then get in touch with us today, and we’ll take it from there! We’re sure that you’ll be totally delighted with the results.
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Services
Testimonials
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it. I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it. Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details. Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard. I wanted to express heartfelt thanks for your assistance and to all that worked on them. It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.
