It has happened to us all…………….we have spilled something on our carpets! You can now either call a carpet cleaning company or try to do the job yourself. If the carpet or rug is relatively cheap to replace home treatment may be worth trying, if not the consequences could be expensive. Doing the wrong thing can set a stain, and you may not have a lot of knowledge on how to clean carpets.
So, you are going to try to deal with the matter yourself. The sooner you deal with a staining agent the better. The best and safest way is to carefully scrape up any solid or semi-solid matter, with the blunt side of a dining knife, and dispose of this. Then, gently blot any wet or moist areas with tissue or kitchen paper (always working inwards towards the centre of the stain). Never rub at a stain, as this drives the staining agent into the carpet. Once no more moisture is being recovered into the tissue lightly re-wet, with cold water, the area and then re-blot to absorb out some of the the staining agent. Keep repeating this until no more colour appears in the tissue. DO NOT OVERWET. Such work is done at your own risk.
However, beware of doing this with carpet fibres that can be adversely affected by water such as viscose and natural fibres like sea grass and jutes etc. With these types of fibres irreversible damage can be caused.
There are lots of old wives tales about stain removal……………some work but many do not, especially on many of the new fibres now in existence. What is often forgotten is that a spillage is a chemical composition and the addition of the “remedy” is also another chemical composition.The two may interact adversely and create another chemical that causes a permanent stain or, worse still, damages the colour of the carpet itself.
The use of proprietary stain removal products can lead to permanent damage as these can contain bleaching agents which can remove dye colours. Once this is done it cannot usually be rectified successfully. The old adage ” a little knowledge is a dangerous thing” is a good guide here. It is often better to seek the advice of a long established carpet cleaning company.
When choosing a carpet cleaning company make sure that it is a member of the National Carpet Cleaners Association. These companies follow a Code of Practice and conduct business by ethical standards. Also, ensure that they have been carrying out quality work in carpet cleaning and upholstery cleaning for a long time. Experience and expertise are what is needed. Avoid the cowboys.
Only employ a carpet cleaning company that will visit you to inspect the work required and give you a free written estimate and advice.Never use a company that quotes over the phone that may well charge you hidden extras when they arrive to do the job. These can quite often double the price quoted on the telephone.
Use a company that offers assurances of service and will allow you to talk to a manager at the end of the work to ensure that you are delighted with the results.
In short, if a stain can be removed easily by using safe, basic methods that’s great. If not, choose a long established, proven and trusted carpet cleaning company which will produce a high quality finished result.
It makes sense to protect your valuable carpeting. Even if you think you know how to clean carpets, protect your investment by getting the job done safely and well.
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Testimonials
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it. I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it. Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details. Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard. I wanted to express heartfelt thanks for your assistance and to all that worked on them. It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.
