COVID-19 is a global pandemic that has undoubtedly affected almost every part of our everyday lives. For Pilgrim Payne, it has been a quiet few months for the team but we have spent this time getting company procedures in place so that we can attend jobs for our clients across London safely.
We have been working hard on a plan to get our soft furnishing services, COVID secure carpet cleaning & COVID secure curtain cleaning services back up and running as soon as possible and as safely as possible. We are currently working with a reduced team, and have implemented a number of health and safety features to protect both our staff and valued customers. We have also created a Coronavirus risk assessment document for our team to follow when attending all jobs to ensure the safety of everyone involved.
The Arrival Of Our Technicians At Each Job
On arrival at a client’s property, the team will remain at a two metre distance away from the client. Inspections and work will be carried out at a distance, and all doors will be left open in the work area, wherever possible, to reduce the risk of surfaces and door handles being touched. Our team will wear facemasks, if required, at all times and gloves will be worn and safely disposed of after use. The preparation of paperwork will be done at a distance – the estimates and/or invoices will be placed down and signed for at a distance.
Once the meeting is over with the client, our team will ask the client to retire out of the work area so that the work can be completed. Whether you require our COVID secure rug cleaning service or COVID secure upholstery cleaning, we will complete the job with your safety and wellbeing in mind. When the team have completed the work and are ready to leave, the client will be informed at a distance that they are ready to leave.
Collection of Payment for the Works
We kindly request that the payment for work is by credit card or debit card unless avoidable. If you are paying with a cheque, it should be filled out and placed into a plastic bag. The team will provide you with Pilgrim Payne’s number for the Accounts department, where payment will be confirmed over the phone.
How Pilgrim Payne Have Adapted in the Workplace
As well as our thorough preparation and safety procedures when attending jobs, the team at Pilgrim Payne are carrying out a number of safety measures in the office and plant to remain safe and compliant, including:
- Arrival at work – The work buildings are to be entered one-by-one, and all corridors and staircases are to be used by one person at a time.
- Office and work areas – we are adhering to the two metre distancing rules and face masks and gloves are worn where necessary. Office equipment, including tools and equipment, are to be disinfected each day.
- Disinfecting the workplace – disinfection points of high touch rates will be carried out hourly to minimise the residence of bacteria and/or viruses.
Get in Touch with the Team at Pilgrim Payne
COVID-19 has undoubtedly had a detrimental affect on our every day lives, but we look forward to getting back to a level of new normality soon and attending jobs to provide our first-class soft furnishing care services.
We will continue to update this page with any relevant news.
If you have any questions regarding our Coronavirus risk assessment document, or have a query about an upcoming booking, please do not hesitate to get in touch with the team today who will be able to assist you.
The team at Pilgrim Payne wish you well, and we look forward to providing our soft furnishing care services soon.
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Services
Testimonials
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it. I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it. Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details. Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard. I wanted to express heartfelt thanks for your assistance and to all that worked on them. It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.
