For over 167 years clients at all levels have relied upon and trusted Pilgrim Payne to take care of their cherished and valuable textiles. A reputation such as ours has taken a long time to build and Interior Designers, Facilities Managers, de luxe Hotels and City Institutions have all sought our guidance and assistance, over the years, in supplying and caring for their soft furnishings. It is our long history, vast experience, unparalleled expertise and vast knowledge of textile care that has led to our position of pre-eminence.
It is not just at a commercial level that we excel and are trusted. We have cases where a daughter, a mother and a grandmother are all currently using our services. Such is our coverage that, if you live in Central London, we are near to you working every week day. Great reviews for our finished work are important. They come from the most important sources on a daily basis: our customers.
At the end of every job, every client is asked to talk to a member of our management by telephone. This begins with a manager asking the question: “Have you been delighted with the Pilgrim Payne experience from your first phone call through to completion of the works?”.
We are not interested in “satisfied” work with our clients, we seek ” delighted” clients. If ever there is an area of concern we take it on board and work to refine our operating systems to remove any shortcoming. No other service company takes customer service so seriously. We are always seeking to improve, to deliver a better and better service to our customers.
Over recent times we have completed works for many London Embassies, City Livery Halls, University Colleges, de luxe Hotels, Palaces, the list goes on. But the core of our business is supplying and maintaining the thousands of homes, large and small, which want to have the best care and to look after the best in curtains, carpets, upholstery and rugs.
If you have invested a lot of money in your property, in terms of soft furnishings, make sure that you take care of that investment. Choose Pilgrim Payne, you will be glad you did!