There comes a time (normally about every 2-3 years in a polluted, dirty environment like London) when even the best maintained curtains, pelmets, swags and tails get to the stage where professional cleaning and re-installation is unavoidable.
If you have invested a good amount of money into quality soft furnishings it makes sense to invest a modest amount of money into taking care of your cherished window dressings both for the sake of extending their useful lifespan and improving the appearance and the indoor air quality in your home.
When you take the plunge and decide to clean your curtains there is a choice to be made. It can either be done by you, yourself, or given to a specialist cleaner of soft furnishings. If you opt to go it alone, you will need to set up your steps or a ladder securely before carefully taking down your window dressings. The items should then be transported carefully to a suitable cleaner. Here, again, there is a choice to be made. You can either opt for a local High Street cleaner of garments or go to a specialist firm. The latter is a much safer course of action.
Garment cleaning and soft furnishing cleaning are two different disciplines and follow different procedures and processes. Garments tend to be pre-shrunk and extensively tested before sale whereas most soft furnishing fabrics are not pre-shrunk. Therefore, any professional cleaner you choose needs to offer you a guarantee of non-shrinkage. If not, avoid them like the plague!
So, now that the job is done you have your curtains and dressings ready for collection you can transport them back home and begin re-installing them. Again, always ensure that your access equipment is safe. Once you have installed and dressed the curtains etc. you are ready to spray with a fabric relaxant to remove the transit creases. If all has gone well you can stand back and admire the results.
It is strange but true that most DIY curtain cleaning and installation costs just as much as calling in a specialist company. But the results are generally inferior.
If you call in specialists instead of doing it yourself you will normally finish with a superior result carried out by experts, after all you did not hang your custom made curtains yourself when they were newly delivered, did you?
When choosing a curtain cleaning company always make sure that they have a long history of delighted clients and that you can inspect their cleaning plant. You do not want your valuable curtains given to an unknown, third party for cleaning. Also, do not rely entirely on “reviews”, as many of these are “manufactured” by “friends” of the company concerned.
Lastly, ensure that they do not use the more limited on-site methods of cleaning unless this is unavoidable. On-site cleaning can work but it does deliver far more limited results. Surface cleaning will never match full immersion cleaning.
When you are ready to clean your curtains, pelmets, swags and tails always consider the outcomes and pick an established, reputable and trusted company …………………you’ll be glad you did!
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Testimonials
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it. I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it. Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details. Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard. I wanted to express heartfelt thanks for your assistance and to all that worked on them. It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.
