We offer a total care service for carpets and, as members of the National Carpet Cleaners Association, we work to a Code of Practice and pride ourselves on our professionalism and the outstanding results achieved for both our domestic and commercial clients.
We provide an intense, deep-cleaning of carpets to remove everyday stains that build up over time. Carpets are left clean, fresh and dry within a few hours.
As part of our on-location carpet cleaning process, our technician contacts the client around 8am to confirm their arrival time that day. They will survey the job and discuss any areas of heavy soiling or staining. The carpet is pre-vacuumed prior to work beginning and any areas of heavy soiling or stains are pre-spotted by hand and worked on to loosen the soilage. The appropriate cleaning system is chosen (we have five) and the technician will clean the carpets in the most successful way. Any remaining stains will be retreated and the carpet will be finished with a sour rinse to improve the appearance of the fibres.
Once all carpets have been treated and cleaned, our technician will review the finished results with you to ensure you’re delighted with the outcome – and you will be encouraged to talk to a member of management to confirm your total delight and satisfaction.
“We work to a Code of Practice and pride ourselves on our professionalism and the outstanding results achieved”
As specialist dry cleaners, we do of course recommend to our clients that their carpets and soft furnishings are cleaned on a regular basis. This is not only to keep them fresh and hygienic but also because accumulated soil and grit reduces carpet and fabric life and enables destructive and health harmful mites and bacteria to work unchecked. Our trained staff will happily provide advice and tips on how best to care for your carpets, rugs and soft furnishings.
Once carpets have undergone stain removal, cleaning and are looking their best again it makes sense to keep them that way by applying a Stainshield carpet protector to resist rapid re-soiling and staining.
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it.
I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
Ms van der K
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it.
Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details.
Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
Mrs S. Hampton TW12
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
Mrs M. London W5
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard.
I wanted to express heartfelt thanks for your assistance and to all that worked on them.
It just leaves me to wish you and the company continued success. I am sure I will be using your services again."