In line with government regulations regarding GDPR, below is Pilgrim Payne & Co. Ltd. privacy
policy which outlines how we collect, store and process your data. If you have any questions,
please contact us at accounts@pilgrimpayne.co.uk
This policy applies to customers about whom Pilgrim Payne & Co. Ltd holds information. By
‘information,’ we mean personal information that we collect, use, share and store.
In this policy ‘we’, ‘us’, and ‘our’ means Pilgrim Payne & Co. Ltd, a company registered in
England and Wales with No 639875, registered office at The Shipping Building, The Old Vinyl Factory, Blyth Road, Hayes, UB3 1HA. and ‘you’ means the individual to whom the information
relates.
What we collect
- information you provide when you contact us by phone, email, fax or post such as
your name, address, email address and telephone number - information you give to us in person when visiting our premises at Units 12, 13 &14, Wharfside, Rosemont Road, Wembley, HA0 4PE. and during our visits to your premises.
- information provided to us by contact made via the website by filling in forms on
info@pilgrimpayne.co.uk (e.g. the contact us section or to sign up to our mailing
list), information about your IP address etc. - information in relation to your purchase of our products and services.
What we do with the information we gather
We use your information to:
- provide information about our products and services;
- keep you informed about events that we think you may find interesting;
- carry out our obligations arising from any agreements entered into between you and
us; - communicate with you;
- administer our website and for internal operations, including troubleshooting, data
analysis, statistical and survey purposes;
- keep our website safe and secure;
- comply with legal and regulatory obligations; and
- for security and to check your identity.
Legal basis for processing
Our processing of your personal information is necessary:
- for the purposes of legitimate interests pursued by us;
- for the performance of contracts to which you will be a party to and in order to take
steps at your request prior to you entering into those contracts; or - in order to comply with a legal obligation to which we are subject.
About any processing of special categories of personal data, we will generally rely on
obtaining specific consent from you at the time unless there is otherwise a legal requirement
for us to process such information.
Legitimate interests
We require your data to pursue our legitimate interests in a way which might reasonably be
expected as part of running our business and which does not impact materially your rights,
freedom or interests.
Where our processing is based on the legitimate interest grounds described above, those
legitimate interests are:
(i) collecting personal information to provide you with a smooth and efficient customer
service;
(ii) to make sure you receive updated information on Pilgrim Payne & Co. Ltd business activities;
(iii) to provide the services you have requested; and
(iv) for our own marketing.
Sharing your information
Except as expressly set out in this policy we will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by law to do so.
The personal information you provide to us may be shared with third party companies who
perform functions on our behalf such as shipping, fulfilling orders, processing payments.
These companies are not authorised to use your information in any manner, other than
helping us to provide you with products and services or as otherwise required by applicable
law.
We may also share your personal information with law enforcement agencies, other
governmental agencies or third parties if we are required by law to do so.
Your Rights
At any time, you have the right:
- to request access to or a copy of any personal data which we hold about you;
- to rectification of your personal data, if you consider that the information we are
holding is inaccurate; - to ask us to delete your personal data, if you consider that we do not have the right to
hold it; - to withdraw consent to our processing of your personal data (to the extent such
processing is based on previously obtained consent); - to ask us to stop or start sending you marketing messages as described below in the
marketing section; - to restrict processing of your personal data;
- to data portability (moving some of your personal data elsewhere) in certain
circumstances; - to object to your personal data being processed in certain circumstances; and
- to not be subject to a decision based on automated processing and to have safeguards
put in place if you are being profiled based on your personal data.
Any request from you for access to or a copy of your personal data must be in writing and we
will endeavour to respond within a reasonable period and in any event within one month in
compliance with data protection legislation. We will comply with our legal obligations as
regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us
in ensuring that your information is up to date, do let us know if any of your personal details
change at the following email address accounts@pilgrimpayne.co.uk
Marketing
Where you are one of our clients or have otherwise agreed to be contacted for marketing we
may use your personal information to send you information about Pilgrim Payne & Co .Ltd.
events.
You can unsubscribe from receiving them at any time, details of how to unsubscribe will be
included on any electronic mailing we send you.
You also have the option of “unsubscribing” from our mailing list at any time thereby
disabling any further such e-mail or other communication from being sent to you by emailing
We will action any opt out request from you without delay.
How long will we keep Your information?
We will only keep the information we collect about you for as long as required for the
purposes set out above or as required to comply with any legal obligations to which we are
subject. This will involve us periodically reviewing our files to check that information is
accurate, up-to-date and still required.
Where we are permitted to send you direct marketing communications we may retain your
contact information necessary for this purpose, for as long as you do not unsubscribe from
receiving the same from us. If you opt out from marketing, we will retain your information
to enable us to respect your wishes to not be contacted for marketing purposes.
Security
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect.
Links to Other Sites
Our website may contain links to other sites, including via our social media buttons. While
we try to link only to websites that share our high standards and respect for privacy, we are
not responsible for the content, security, or privacy practices employed by other websites and
a link does not constitute an endorsement of that website. Once you link to another website
from our website you are subject to the terms and conditions of that website, including, but
not limited to, its internet privacy policy and practices. Please check these policies before you
submit any data to these websites.
Complaints
Questions, comments and requests regarding this policy are welcomed and should be
addressed to accounts@pilgrimpayne.co.uk
If you have any concerns about our use of your information, you also have the right (as a UK
resident) to make a complaint to the Information Commissioner’s Office, which regulates and
supervises the use of personal data in the UK, via their helpline on 0303 123 1113.
Changes to this policy
Any changes we make to our policy in the future will be posted on this page and we will
notify you by email of any significant changes. Please check back frequently to see any
updates or changes to our policy.
If you do not wish to be contacted in this way or you wish to be permanently removed from
our database, please contact us at accounts@pilgrimpayne.co.uk
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Testimonials
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it. I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it. Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details. Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard. I wanted to express heartfelt thanks for your assistance and to all that worked on them. It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.
