If your rugs are in need of a deep, thorough clean, then you have come to the right place. Pilgrim Payne® offers specialist rug cleaning and tapestry cleaning throughout London and beyond. We have over 170 years of experience, many of those in looking after rugs. We clean a wide range of rugs, including Chinese and Persian carpets. Our care and attention to detail, no matter what the rug, has made us the experts in rug cleaning that London clients trust. As well as cleaning, we are the providers of the best rug restoration London and surrounding areas has to offer, with our rug repairs transforming even the most worn pieces.
Bespoke Rug Cleaning Services London and Beyond
We will give your rug the careful treatment that it deserves. As part of our rug cleaning service, items are collected and taken to our cleaning plant where they are inspected for stains and areas of wear or weakness. The rug or tapestry is thoroughly vacuumed to remove all loose soil – areas of heavy soil are pre-sprayed and stains are pre-spotted by hand. If the rug or tapestry has any fringes, they are cleaned and brushed by hand. We leave no stone unturned when it comes to cleaning rugs, and our expert hand finishing leaves them looking truly spectacular.
The Rug Dry Cleaning London Customers Count On
If your rugs are particularly valuable, whether that’s financially or sentimentally, it can be hard to leave them in someone else’s care. However, you can rest assured that your rugs are in the safest possible hands with us. We clean all rugs and tapestries with neutral soaps or mild detergent depending on the type of soiling – in some cases, rugs may be dry cleaned. Once cleaned, they are given a sour rinse to enhance their appearance and then hung to dry naturally. Dry cleaning rugs really does give fantastic results, and our clients are often overjoyed when they see how their previously tired or dirty rugs have been transformed.
You Can Trust Us When It Comes to Rug Cleaning
We pride ourselves on our expert eye, and we’ll inspect your rug(s) through every step of the cleaning process. Before packing and delivering to the client, all rugs and tapestries are reviewed to assess results and re-worked if it is felt that any improvement may be possible. In the case of Chinese rugs, the pile is re-lustred by hand. We won’t stop until we are sure that you will be totally delighted. Our rug cleaning service is specifically tailored to the fibres we are working on, so whether we’re conditioning a family heirloom or a high-value Persian rug, the quality of our cleaning service is of the highest standards, and the care and attention brought to your item is absolutely second to none.
Once rugs have undergone stain removal and a thorough clean and they are looking their best again, it makes sense to keep them that way by applying a Stainshield carpet protector to resist rapid re-soiling and staining.
Rug Repairs and Restoration
In addition to rug cleaning in London and surrounding areas, we also offer expert rug repairs and restoration services for items that have seen better days. Working to rectify everything from frayed fringes and uneven ends all the way through to moth damage and water damage, we provide rug repairs that will leave your items looking fresh and ready to be enjoyed for many years to come. So before you write off one of your old rugs, find out if we can help. Such is our expertise in the field, we have become the specialists in rug repairs London clients come back to time and time again.
“The quality of our cleaning service is of the highest standard”
At Pilgrim Payne®, we offer a COVID secure rug cleaning service, to ensure the wellbeing of our clients and staff members. We extend our rug cleaning and repairs services to a wide range of locations in London, including (but not limited to) Kensington (W8), Chelsea (SW3), Belgravia (SW1), Mayfair (W1), St. John’s Wood (NW8) and Hampstead (NW3). Contact us for more information. We are here to answer all of your questions regarding our rug restoration or cleaning services. That’s why we’re are the rug cleaning company London customers recommend!
How long does the Pilgrim Payne rug cleaning process take?
We deal with a wide range of cleaning concerns, serving the needs of a huge variety of customers. Every single job is different, and that means that cleaning times can vary. What your rug is made of, its size, the degree of staining, and many other factors can all influence how long it takes to complete the cleaning process.
If you want to find out how much having your rug(s) professionally cleaned would cost, then please get in touch with a member of our team today. They will ask you a few questions and then arrange you with a free, no pressure estimate.
Is there any after care that needs to be done?
If you are going to get the most out of your newly clean rug, there are a number of steps you should take afterwards to ensure that it remains in great condition. What these are will depend on the kind of rug that you have – for example whether it is made of natural or synthetic fibres.
When you work with us, you get to reap the rewards of our years of experience. When we clean your carpets, we will talk you through the process and then afterwards, tell you how to look after them going forward. We will share our favourite tips and products with you.
How long should I wait to get my rugs cleaned by a professional again?
Here at Pilgrim Payne, this is a question that we really are asked a lot. Again, this can depend on a number of factors. How much footfall your rug(s) will be subjected to is a big one, as it will dictate how much wear and tear it is subjected to in the coming months. We do suggest that you have your rugs cleaned once a year for the best ongoing results, but you could find yourself either side of that depending on what your specific needs are. Do not worry – we will advise you on the best option for you.
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it.
I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
Ms van der K
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it.
Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details.
Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
Mrs S. Hampton TW12
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
Mrs M. London W5
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard.
I wanted to express heartfelt thanks for your assistance and to all that worked on them.
It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
Sarah Frances Hartley
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.