Statement of Environmental and Social Responsibilities
We strive to reduce our impact wherever we can
Pilgrim Payne > Statement of Environmental and Social Responsibilities
We are a small business, employing less than thirty staff. This means that our environmental impact is relatively small, however, we strive to reduce our impact wherever we can.
We are a service business offering the cleaning and refurbishment of curtains, carpets, upholstery and rugs. Therefore, by definition, we are extending the lifespans of existing items and thus reducing the need to manufacture new. Thereby reducing energy consumption and expenditure of fossil fuels necessary for the production of new fabrics, ancillary goods and their transportation. There is also the benefit of reducing the need for new products by educating customers in the gains of restoration of existing furnishings instead of replacement of goods.
The entire service side of the business is, effectively, restoring and renovating existing items of soft furnishings and hence lessening the impact of new production right back to base raw materials and their transportation. In this endeavour we are reducing environmental impacts on our world.
On the product side of our business we purchase from responsible sources which are all British companies, based within Great Britain and thus adhering to prevailing employment, environmental and social legislation and guidelines. Examples of such are Sanderson fabrics, J P & J Baker, Warner, etc. Many of these producers, themselves, holding Royal Warrants of Appointment. We rely on them to be socially, environmentally and employment law compliant. We do not buy from any overseas sources.
Many of our discarded fabrics and linings are recycled in house as wiping cloths or sent to Coppermill Ltd (another Royal Warrant Holding Company) to be recycled on a larger scale. Paper and card wastage are sent to Pierce Recycling for ongoing use.
Stocks of fabric linings are sourced from reputable companies who supply details of their own suppliers to ensure we do all we can to purchase ethically sourced finished goods.
Environmental issues are considered by the Managing Director and other Managers to ensure that we comply with all current environmental regulations. Pilgrim Payne® is committed to doing all it can to decrease its impact on the environment.
Energy usage is minimised wherever possible as by utilisation of more energy efficient lighting as renewals occur and substantial building insulation to reduce heat losses. We have also retro-fitted Dry cleaning machines with efficient emissions reduction units such as Coal-Perc processors. This allows reduction in solvent consumption and also re-cycles the solvent itself. Our premises are inspected periodically by the local Authority in order to validate our compliance with emissions directives.
Attention to planning of Service vehicle routes helps reduce both fuel consumption and emissions levels. Where possible we will use suppliers close to our base in order to reduce fuel used in delivering goods to our premises. Staff recruitment is focussed on people residing within 5 – 6 miles of our Plant and Offices in order to minimise commuting energy impacts on the environment. This has the added benefit of removing long morning and evening journeys for our staff.
Minimisation of paper usage and only printing where essential reduces both costs and the environmental impacts of paper production by others.
Over the coming years we shall strive to control and further reduce our impact on the environment by adopting improved processes and procedures wherever possible.
Our social awareness leads us to look after the best interests of our staff both in terms of providing rewards which exceed those of our competitors and quality conditions which recognise their worth.
We also have yearly Health and Safety reviews carried out by external consultants. Their findings are acknowledged and recommendations are implemented following inspection. We install safer equipment wherever possible to reduce health risks. E.g. changeover from Cooling tower to closed system Chiller to remove possibility of growth of Legionella bacteria.
Pilgrim Payne’s policy is to continually strive to reduce its impact on the environment. It also seeks to behave in a socially responsible way in its dealings with both our own staff and members of the public. E.g. the company was instrumental in delivering parking controls and speed humps onto the business park where it is based.
Pilgrim Payne® and its staff are committed to doing all they can to act in a caring and responsible way in all our endeavours.
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it.
I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
Ms van der K
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it.
Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details.
Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
Mrs S. Hampton TW12
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
Mrs M. London W5
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard.
I wanted to express heartfelt thanks for your assistance and to all that worked on them.
It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
Sarah Frances Hartley
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.