Professional Cleaners, Curtain Makers and Upholsterers
With a proven track record of high quality cleaning spanning more than 165 years, no-one has more experience than Pilgrim Payne®.
We pride ourselves on our efficiency and professionalism – and ensure that all clients receive the highest level of customer service, and that customer delight is delivered.
We are the benchmark by which all other cleaning companies are judged.
Where we are required to carry out work onsite at a residential or commercial property, we respect our client’s privacy and confidentiality. Security cleared staff are available where required, and all our staff take extreme care when cleaning and restoring all items – we even ask our customers to report back to our head office to ensure full delight is achieved before a technician leaves the premises.
Pilgrim Payne® is accredited by the NCCA (National Carpet Cleaning Association) and BIID (British Institute of Interior Design). Pilgrim Payne® enjoy the honour of being suppliers to the Royal Households. We are Royal Warrant Holders; as Cleaners of Soft Furnishings & Carpets (HM The Queen) and Suppliers & Cleaners of Soft Furnishings (HRH The Prince of Wales) – demonstrating the excellence and quality of our service which we offer to all of our customers, and of which we are incredibly proud.
As part of our comprehensive curtain cleaning service, we can take down, clean and re-hang curtains, overheads and blinds. If preferred, customers are welcome to drop off their items to Pilgrim Payne®. In certain circumstances, we can offer an in-situ curtain cleaning where we visit and clean curtains without removing them from the property, although this does not achieve the superior results of our take down and dry clean service.
We believe in protecting the investments our clients have made in their home furnishings. We are the most trusted and reliable in the trade and all of our cleaning – whether of upholstery, curtains, carpets or rugs – is extensive and effective yet gentle enough so as to preserve the quality of even the most delicate of fabrics.
On completion of a job or delivery of an item, we always encourage our customers to call and speak to one of our managers so that we know they are totally delighted with the results.
Pilgrim Payne® has a proven track record, an unbeatable heritage that means we can guarantee results – something no other cleaning company offers.
"You are a genius! Our curtains look fantastic - and the pelmets and tassels so much better than I ever hoped. I can't thank you enough for all the time and attention and extra care you gave them. It did make a huge difference even from the way they looked."
"I wanted to take a moment to say 'Thank You' for making it possible to get my curtains hung the other day. Your technician was extremely experienced, professionally and frankly an all round nice 'Scot'!"
"Very pleased with the result of their cleaning my lounge curtains. French fabric, slightly faded 10 year old linen curtains which they cleaned beautifully and put back up resulting in them looking better than originally hung when new."
"Ian and his team came and rehung the curtains and pelmets. They all look GREAT and I can't thank you enough for all your kindness, attention, and skill - we hope for no further dramas, and to be able to sit in the room and enjoy the results of your labours."
"Today I had the pleasure of one of your employees visiting my house in Richmond. To my shame I did not catch his name. I thought it might have been on the estimate/pro forma but I cannot find it.
I just thought you would want to know that I cannot imagine having a friendlier or more knowledgable person. If your other staff are at this level you are a very lucky employer indeed."
"Gregory has done a great job for us. What a great guy!"
"Have used twice for carpet cleaning and once for upholstery cleaning. Very professional."
"I just wanted to let you know how happy I was with the work you recently did for us cleaning rugs and curtains. Your representative Ian was especially good, courteous, efficient, knowledgeable and helpful. I just wanted to pass that on to you, and hopefully you will let him know."
"A note to say thank you for doing such an impressive job in cleaning my bedroom curtains. They look amazing and your service was quick, courteous and efficient. I will definitely recommend you."
"I just wanted to thank you, and your colleagues, for the lovely blinds you made for us. I have been very impressed with all aspects of your service (the speed of your initial response, Gerry's knowledge and approach when he came to measure up and the speed with which you made and delivered the blinds) and we are delighted with the finished products. Please pass our thanks onto your colleagues."
Ms van der K
"I just wanted to say thank you so much for arranging the carpet cleaning and for fitting this in the diary so quickly, we really appreciated it.
Ray and John have done a great job and I am amazed that the stains in the carpet seem to have vanished!"
"Well I was on site yesterday and Gerry did a fabulous job and the curtains, all things considered, look great. Well done – great job!! Thank you."
"What a pleasure to meet Roger – what an expert and I really appreciate your follow-up and all details.
Professionalism in feet and inches… love it"
"I just wanted to thank you again for today. I believe it is Gerry I met and he was absolutely wonderful in re-fitting the curtain and pelmets and extremely helpful."
"I have recently had my lounge suite cleaned, having used your company to clean curtains and a rug last year and was very impressed.The staff on the phone are very friendly and efficient as well as the staff who visited the house,combined with the super quality of service and results and extremely good value, yours is the only Company I would ever use or recommend.Thank you."
Mrs S. Hampton TW12
"Many thanks. It is always a pleasure to do business with your company. You always do what you say you will do!"
Mrs M. London W5
"I just wanted to write to let you know how delighted I was with my curtains. They came back yesterday and two lovely gentlemen took great care in hanging them. The additional blue material has been so beautifully added. The workmanship is of such a high standard.
I wanted to express heartfelt thanks for your assistance and to all that worked on them.
It just leaves me to wish you and the company continued success. I am sure I will be using your services again."
We had a post builder sparkling clean and the service was exceptional. Nothing was too much trouble, Maria and the team were extremely accommodating, and the house was spotless when they left. We look forward to bringing them onto many projects in the future.
Immaculate service. From booking, through estimating, to cleaning. They have knowledgeable employees who are thorough and care. Amazing results too. They do things correctly, the first time, with the right attitude (which I find isn't often the case here in London!).
Sarah Frances Hartley
My large white curtains and blinds were cleaned, washed and rehung to perfection during November 2020. When Ian, who was extremely helpful, professional, friendly, prompt, and knowledgeable, rehung these in several rooms, they were gleaming white, clean and fresh, just as though they were brand new again. Pilgrim Payne is the tops and Ian is a fine ambassador for such a superb company. MANY THANKS
I always have my curtains and upholstery cleaned by Pilgrim Payne. They do a fantastic job, are reliable and trustworthy. They are not cheap but are worth every penny. In particular I want to praise John who gets out stains that I didn't think were possible to remove. On his recent visit he transformed my 7-year-old white sofa so that it looked like a new purchase! And he magicked away two unsightly spots from a cream curtain. He is Mr Magic Man!!
Great customer service! And very skilled people! This time for my small studio I wanted REAL professional and skilled people to do my cream carpet. And I was most happy to have great service from Chris for estimates and Charlie who did a fabulous job making my carpet come back to life! Money well spent!
Jamie from Pilgrim Payne has just left, and all the rugs look new, thanks to his care and attention. A lovely friendly person to have in the house - and the dog thinks so too.